Personal searches of the local land charges register

A personal search is a search of the Local Land Charges register which you can carry out yourself free of charge at the Civic Centre, Addlestone.

25 August 2020

Due to the ongoing impact of Coronavirus (Covid-19) on our services we have, for the safety of our staff and visitors, temporarily amended personal search procedures to the following.  All visits to the office to carry out a Personal Search will need to be booked in for an appointment time. This will need to be done via the Land Charges Office, see full procedures below.

Please email with the following information in the Subject Field: 'PERSONAL SEARCH BOOKING- give your preferred day/time' from the following options:  between 2-4pm Mon-Thurs and 1-3pm Fri.

We do not need search details or plans from you, just an afternoon you would like to attend and a time within the specified timeframes above. No morning appointments can be given at this time as these are the busiest times in the office and numbers in the building are currently limited.

Search bookings will be dealt with in strict order of receipt. Please be aware that customers are asked to wear a face covering when entering the building and numbers are limited so there may be times when you will have to wait to enter. 

You will be asked to sign in, for track and trace purposes, and to watch a brief video before conducting your search.

Antibacterial wipes and hand sanitiser is provided on the public desk and areas are being cleaned on a regular basis throughout the day.

The above process will apply with immediate effect.


Information on how to obtain replies in relation to any of the Con 29 questions (Part 1) which you may require can be found in the documents at the bottom of this page.

The fees for us to undertake research for any of the Con 29 questions which you may require can be found in the same document. To request individual enquiries of the Con29 you would also need to apply for each individual search by email, with the appropriate plan attached and the subject line should be: INDIVIDUAL CON29 SEARCH - property address.

Payment for these CON29 searches would need to be made via our online Local Land Charges - One off Payment service.

If you require any Con29 Optional enquiries these can be requested through our online search request service.

As advised above, we can offer a fully researched response to individual Con 29 questions if required.

If you require any assistance with finding information which is currently available on our website please email

As you will appreciate these steps have been taken to help protect the safety and wellbeing of both staff and visitors and we will advise you as soon as we are able to return to our usual working processes.


Examples of information recorded in the Local Land Charges register are:

  • Tree preservation orders
  • Enforcement notices
  • Financial charges
  • Planning agreements.

Guidance on how to use the service is available on the PC Desktop in the Front of House area for your use.

As this is a fully automated service, occasionally computer problems will occur as with any other system software. Problems will be resolved as a matter of priority by our in-house support team.

Any planned upgrade/downtime to the service will be advertised on this web page.

> February 2020: The Council is currently only able to provide limited access to the software required to carry out both parts of the personal searches at present. Please allow plenty of time if you wish to carry out a search.

We apologise for any inconvenience this may cause

Please see Icon for pdf Access to Information - CON29 (2016) [288.08KB] and Icon for pdf Access to Information - Highways Information [66.9KB] (Con 29 2016) which can be found on the right side of this page under 'downloads'.

For a list of Assets of Community Value please see the Assets of community value page.