The Regulators Code

How we comply with The Regulators Code and details of our Enforcement Policy.

In delivering our statutory functions of checking and ensuring businesses and residents comply with legislation enforced by us, we will act in accordance with the Regulators Code and our Icon for pdf enforcement policy [233.83KB]  (supplemented by our  Icon for pdf private sector housing policy [227.69KB] and Icon for pdf Protocol on the use of Fixed Penalty and Civil Penalty Notices [227.69KB]).

Our Icon for pdf Customer Charter [66.36KB] explains what our customers should expect from us.

You can find advice and guidance with how to comply with the legislation that applies to your business on the council website and external sites provided on this page.

If you would like to make a comment or complaint about the service provided or appeal against a decision please refer the compliments, comments and complaints page. We welcome your feedback on the activity of our officers.