Complaints and Compliments about Councillors

When they take office our Councillors and co-opted Members are required to abide by a Code of Conduct made under the Localism Act 2011.

We have arrangements in place to deal with complaints that a Councillor or co-opted Member has failed to comply with the Code of Conduct which is set out in our Icon for pdf Constitution 2020 [3.79MB]

If you wish to make a complaint, please contact our Monitoring Officer, mario.leo@runnymede.gov.uk. Tel: 01932 425640.  In his absence please contact our Deputy Monitoring Officer, piero.ionta@runnymede.gov.uk. Tel: 01932 425643.

Guidance on Making a complaint about a Councillor or co-opted Member

When you make a complaint, please include as much detail as possible to help us establish the facts and, if possible, tell us which part of the Code of Conduct you feel the Councillor or co-opted Member might have breached. If you do not want the Councillor to know who you are please tell us when you make the complaint, and this will be discussed with you.
The Monitoring Officer (or his Deputy) will acknowledge receipt of written complaints within 3 working days. Within a further 10 working days, he will contact you to agree what your complaint is and advise if he needs further information. We will send you a reminder if we haven't heard from you after another 10 working days. If you are asked to provide more information but choose not to, your complaint will be 'closed' after 4 weeks from the date we have sent you a reminder of our request for further information from you.
The Monitoring Officer must consult an Independent Person, appointed by the Council, to help him decide whether your complaint warrants investigation. If your complaint does not meet the legal jurisdiction and local assessment criteria adopted by the Council you will be advised within 14 working days of the receipt of your complaint that it is not going to be investigated and why, and his decision is final.
The Monitoring Officer will gather the facts and contact the Councillor concerned who will be given 14 working days to respond with their views about your complaint. The Monitoring Officer will try to resolve complaints informally and can do so at any stage of the process.
If the Monitoring Officer decides your complaint does merit formal investigation and an Investigating Officer is appointed, they will contact you within 10 working days of being appointed to gather all the facts before making a draft report which you will be asked to comment on before it is finalised and given to the Monitoring Officer to decide if no action is necessary, whether it can be resolved informally or if a Hearing needs to be convened if there is a case to answer.
The Monitoring Officer will keep you informed of progress with dealing with your complaint. We will try to resolve complaints without undue delay. However, the process may take up to 12 weeks depending on how complicated the complaint is, the steps that need to be taken to establish all the facts and gather supporting information and whether there needs to be a hearing.

If you wish to compliment a Councillor, please email them direct or email democratic.services@runnymede.gov.uk

Complaints and compliments about Councillors are reported annually to the Standards and Audit Committee

Public Register of Complaints about Councillors.

If a complaint is made about a Councillor, the broad details of the complaint will be listed but without the names of the individuals concerned or any personal information from which an individual could be identified unless otherwise directed by a meeting of the Standards Hearings Sub-Committee. This list will be maintained in accordance with the Local Assessment of Complaints and Review Procedures adopted by this Council.  The personal information held in the records which are used to update the register is processed in accordance with Data Protection legislation. Entries and other related documentation is securely destroyed 7 years after a Councillor ceases to hold office. Where there is a gap in the sequence below this indicates that the record has been destroyed in line with our document retention schedule.

Reference

66.17.12

Date ReceivedComplaintStatus
 iii16.12.2010alleged breach of provisions within parts 3 (1), 3(2)(b), 5 and 6(a) of the code Closed - The Assessment Sub-Committee referred the matter for investigation on 24/01/11. The Determination Sub- Committee agreed with the investigator that no breach found on 15/09/11
 iv03.02.2011not linked to specific parts of the code Closed - no further details received in order to investigate
 vi28.06.2011alleged breach of provisions within parts 8(b)(i), 10(1) and 12(1) of the code Closed - The Assessment Sub-Committee agreed on 02/08/11 that no further action should be taken. The complainant asked for the decision to be reviewed and a Review Sub-Committee determined that the complaint be referred for investigation on 17/10/11.  The Standards (Determination) Sub-Committee agreed with the investigator that no breach found on 24/02/12

viii
04.03.2012alleged breach of provisions within parts 3 and 5 of the code Closed - Monitoring Officer not pursuing, complainant advised
 ix03.03.2014alleged breach of provisions within part 3 of the code Closed - Monitoring Officer found in consultation with Independent Person that complaint did not merit formal investigation. Complainant advised
 xiii15.09.2014alleged breach of provisions within part 9 of the code Closed - Resolved following correspondence with the Local Government Ombudsman - no fault found
 xi01.05.2015alleged conductClosed - resolved informally
 xii27.05.2015alleged conductClosed - resolved informally
 x13.10.2015alleged breach of provisions within part 3 of the codeClosed - no further details received in order to investigate
 xiv11.04.2016alleged conductClosed - no further details received in order to investigate
 xv13.02.2017alleged breach of provisions within part 3 of the codeClosed - Monitoring Officer corresponded with the Councillor in question who apologised. Resolved informally
 xvi03.03.2017alleged conductClosed - no breach
 xvii24.04.2017alleged breach by two Councillors of unspecified provisions within the code Closed - Monitoring Officer considered no breach of any identifiable provisions within the Code of Conduct
 xviii16.03.2018alleged breach of provisions within part 3 of the codeClosed - Apology issued by Councillor in question. Resolved informally
 xix22.03.2018alleged breach of provisions within part 3 of the codeClosed - The Standards (Hearings) Sub-Committee held on 22 July 2019 resolved a breach by Councillor Mackay of the Code of Conduct sections 3 (1) and 3 (2) (e) and a sanction of publishing its findings and reporting to Council
 xx16.03.2018alleged breach of unspecified provisions within the codeClosed - Monitoring Officer considered no breach that could be investigated
xxi05.04.2018alleged breach by two Councillors of provisions within part 3 of the code Closed - no further details received in order to investigate
 xxii10.04.2018alleged breach of provisions within part 3 of the code Closed - The Standards (Hearings) Sub-Committee held on 24 September 2018 resolved a minor breach of the Code of Conduct section 3 (1) and a sanction of training was imposed
 xxiii11.10.2018alleged breach of provisions within parts 3 and 4 of the code Closed - The Standards (Hearings) Sub-Committee held on 1 July 2019 resolved a breach by Councillor Mackay of the Code of Conduct sections 3 (1) and 3 (2) (e) and sanction of publishing its findings and reporting to Council
 xxiv11.10.2018alleged breach of unspecified provisions within the code Closed - no further details received in order to investigate
 xxv16.10.2018alleged breach of provisions within part 3 of the code Closed - Monitoring Officer considered no merit to investigate
 xxvi14.04.2019alleged breach of unspecified provisions within the code Closed - apology offered.  Complainant appealed to Local Government Ombudsman - not upheld
 xxvii18.10.2018alleged breach of unspecified provisions within the codeClosed - no further details received in order to investigate
xxviii23.04.2019alleged breach by a prospective Councillor and an existing Councillor of unspecified provisions within the code Closed - outside jurisdiction of the code of conduct
 xxix24.04.2019alleged breach by two Councillors of unspecified provisions within the code Closed - no breach
 xxx29.04.2019alleged breach of unspecified provisions within the codeClosed - did not merit investigation
 xxxi02.05.2019alleged breach of unspecified provisions within the code Closed - no further details received from the complainant
 xxxii16.05.2019alleged breach of unspecified provisions within the code Closed - did not merit investigation
 xxxiii03.06.2019alleged breach of unspecified provisions within the code Closed - no further details received from the complainant
 xxxiv26.05.2019alleged breach of unspecified provisions within the code Closed - did not merit investigation
 xxxv03.03.2020Alleged breach of part 3 (2) b and c and part 5 (e) of the code Closed - did not merit investigation
 xxxvi08.06.2020alleged breach of unspecified provisions within the code Closed - no further details received from the complainant
 xxxvii08.06.2020alleged breach of unspecified provisions within the code Closed - no further details received from the complainant
 xxxviii08.06.2020alleged breach of unspecified provisions within the codeClosed - no further details received from the complainant
 xxxix08.06.2020alleged breach of unspecified provisions within the codeClosed - no further details received from the complainant
XL09.06.2020alleged breach of unspecified provisions within the codeClosed - no further details received from the complainant
XLI09.06.2020alleged breach of unspecified provisions within the codeClosed - no further details received from the complainant
XLII

25.09.2020

alleged breach of unspecified provisions within the codeClosed - no further details received from the complainant
XLIII25.09.2020alleged breach of part 3 (2) e of the code Closed - did not merit investigation
XLIV11.08.2020alleged breach of unspecified provisions within the code by two CouncillorsClosed - no breach found
XLV01.12.2020alleged breach of unspecified provisions within the code but likley to be 3(1) and 3(2) e Closed - no further details received from the complainant
XLVI10.11.2020alledged breach of parts 3(1), 3(2)e and 12a of the code Open - with Monitoring Officer

XLVII

02.12.2020alleged breach of parts 3 (1) and 3(2) e of the codeClosed - no breach found

 

Public Register of Compliments about Councillors

ReferenceDate ReceivedCouncillorDetails of Compliment
18.07.0124.07.2018Yvonna Lay and Gill Warnerletter of thanks received from the Friends of the Hythe
20.09.0516.08.2020Parshotam Sohithanks to the Mayor, Runnymede Foodbank and staff for support during the Covid pandemic from a local resident