Roles, responsibilities and contacts

A list of organisations, what they are responsible for and their contact details.

Runnymede Borough Council

  • Rest centre, housing, transport, co-ordination with other agencies and sharing of information
  • 01932 838383
  • Out of hours emergency: 01932 838383

Environment Agency

  • Rivers and ground water advice
  • Sign up for flood warnings
  • 03708 506 506
  • 0345 988 1188

Thames Water

  • Sewage, flooded sewers, and sewage clearing
  • 0845 9200 800

Affinity Water

  • Drinking water
  • 0845 9200 800

UK Power Networks

  • Run the electricity supply network (we would advise that you do not contact your energy supplier e.g. SSE, EDF, Virgin etc. as these companies are your own electricity supplier but do not run the electricity supply network)
  • Sign up for alerts
  • Emergency number: 0345 357 2407

Surrey County Council


N.B. No agency has a responsibility to distribute sandbags, but we do try the assist areas most in need with our available resource.  We have encouraged and assisted residents in the flood plain to take steps to protect their own property through various initiatives.

Community Resilience Groups

If you are interested in voluntarily supporting your local community to plan for how it manages in the event of an emergency please see our page about Community Resilience Groups.