Power cuts

If you have a power cut, call 105 to contact your electricity network operator.

When there is a power cut, many people are unsure of who to call. 105 solves this problem, providing you with an easy to- remember number that will put you through to your local electricity network operator - the company that manages the cables, wires and substations that bring electricity into local homes and businesses. Find out more on the Power Cut 105 website.

How to prepare for a power cut

  • Keep a torch handy - it's much safer than using candles.
  • Get a battery-powered or wind-up radio (useful for keeping up to date with relevant local news).
  • Keep warm - keep a blanket and warm clothing handy, and fill a vacuum flask or hot water bottle.
  • Stock your cupboard with food and drink that doesn't require electricity to prepare it.
  • Keep your mobile phone and laptop fully charged.
  • Check your network operator's website or social media channels for updates.

During a power cut

  • Switch off all electrical appliances that shouldn't be left unattended, ready for when the power comes back on.
  • Leave a light on so you know when the power cut has been resolved.
  • Check to see if your neighbours are okay.
  • Wrap up warm.
  • Contact your electricity network operator to report the power cut, either by calling 105.

Using phones during a power cut

Cordless phones probably won't work during a power cut. They take their power from the mains and most don't have battery back-up. Traditional corded phones will work - you might want to keep one handy so you can plug it in and make phone calls if you have a power cut. In most cases, mobile phones will work if they are charged.

Priority Services Register

The Priority Services Register is for people who might need extra support during a power cut; for example, people who need electricity for vital medical equipment. If you are on the Register and you have a power cut, you should continue to call the phone number that you have been given when you signed up.  

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