How to pay your invoice

When paying an invoice you must always quote the invoice number, these are seven digits long and start with a 4, however most Housing Benefit invoices start with a 5.

Direct debit

This is the preferred method of collection for regular debts or instalment arrangements for one off debts.
The collection date is on or around the 18th of the month.
If you want to pay us by this method or need more information please contact us. Icon for pdf Direct Debit mandates [42.65KB]
If downloading the mandate please write your name and address in the large box.

Standing order

If the direct debit collection date is not convenient for certain debts you can set up a standing order with your bank. Please contact us if you want to pay this way. Icon for pdf standing order mandate [32.92KB]. The information you need is:

Sort Code: 30-80-12

Account Number: 11208060

Bank Name: Lloyds Bank

Account Name: Runnymede Borough Council General Account

Please quote your invoice number in the reference field.

Payment kiosk at the Civic Centre

You can pay all debts in the payment kiosk, you will need to know your invoice number.
The kiosk accepts cash, debit card, credit card* and cheques.
Select "Invoice payments" on the front screen, then if your invoice starts with:

  • 4 go into Sundry invoices
  • 5 go into Benefit overpayments

By debit or credit card

Card payments can be made:

  • On line
  • 24 hour automated telephone service by calling 01932 425030
  • Over the phone to a member of staff, during office opening hours by calling:
    • The Debt Recovery Team on 01932 425392 or 01932 425393 or email for most invoices
    • to pay a benefit overpayment call 01932 425395 or you can pay online

Post Office / Pay Point

Payments can be made in any Post Office or Pay Point outlet in England and Wales, free of charge.
You will need your invoice or instalment letter with the barcode.

By Bank Transfer

Payments can be made by bank transfer or Internet banking, using the same details as standing order payments. You must quote your invoice number.

If you are making a single payment for more than one invoice, please send us details of the payment and invoice numbers either by e-mail to or by fax marking it to the attention of Exchequer Services.

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