When paying an invoice you must always quote the invoice number, these are seven digits long and start with a 4, however most Housing Benefit invoices start with a 5.
This is the preferred method of collection for regular debts or instalment arrangements for one off debts.
The collection date is on or around the 18th of the month.
If you want to pay us by this method or need more information please contact us.
If downloading the mandate please write your name and address in the large box.
If the direct debit collection date is not convenient for certain debts you can set up a standing order with your bank. Please contact us if you want to pay this way.. The information you need is:
Sort Code: 30-80-12
Account Number: 11208060
Bank Name: Lloyds Bank
Account Name: Runnymede Borough Council General Account
Please quote your invoice number in the reference field.
Payment kiosk at the Civic Centre
You can pay all debts in the payment kiosk, you will need to know your invoice number.
The kiosk accepts cash, debit card, credit card* and cheques.
Select "Invoice payments" on the front screen, then if your invoice starts with:
- 4 go into Sundry invoices
- 5 go into Benefit overpayments
By debit or credit card
Card payments can be made:
- On line
- 24 hour automated telephone service by calling 01932 425030
- Over the phone to a member of staff, during office opening hours by calling:
Post Office / Pay Point
Payments can be made in any Post Office or Pay Point outlet in England and Wales, free of charge.
You will need your invoice or instalment letter with the barcode.
By Bank Transfer
Payments can be made by bank transfer or Internet banking, using the same details as standing order payments. You must quote your invoice number.
If you are making a single payment for more than one invoice, please send us details of the payment and invoice numbers either by e-mail to ExchequerService@runnymede.gov.uk or by fax marking it to the attention of Exchequer Services.