We prioritise each request for a repair depending on the individual circumstances.
Emergencies: within four hours
This is a loss of service or problem which could cause serious property damage or put your health and safety at risk, for example severe flooding or total power failure.
Urgent: within three working days
This is something that affects your daily living or health and safety, for example loss of gas, electricity or water.
Routine: within 90 working days
This is usually something to do with the building that does not immediately affect your daily living or health and safety.