Our timescales for housing repairs

We prioritise each request for a repair depending on the individual circumstances.

Emergencies: within four hours

This is a loss of service or problem which could cause serious property damage or put your health and safety at risk, for example severe flooding or total power failure.

Urgent: within three working days

This is something that affects your daily living or health and safety, for example loss of gas, electricity or water.


Routine: within 90 working days

This is usually something to do with the building that does not immediately affect your daily living or health and safety.


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