Taxi and private hire news and information

Information on matters concerning hackney carriages and private hire vehicles - such as changes in procedures, consultations, fees and policies. A PDF file will appear for each new monthly update.

Updates and proposals re taxi and PHV legislation

A number of important developments concerning taxi and PHV licensing have taken place, all of these be of interest to you, briefly these are:

Government response to task-and-finish group - some interesting proposals on the future of the trade here.

An update on Ubers plying for hire appeal - this states Uber vehicles are not plying for hire using the Uber app.

For full details on all the above please see Icon for pdf Taxi newsletter February 2019 [186.36KB].

Safeguarding adults and child exploitation training instructions.

All existing hackney carriage and private hire drivers and operators are to undertake and successfully complete the mandatory online training in safeguarding children and vulnerable adults by 1 May 2019. A letter was sent to all drivers recently explaining this so please ensure you get this done asap.

Please note - it is a condition of your hackney driver/private hire driver or operators licence that this training is completed by 31 May 2019. Your licence will be considered for suspension or revocation if you have not undertaken and successful completed this training by this date.

This training is now available online. Drivers who have provided an email address have been sent instructions as below.

Icon for pdf Safeguarding Adults and Child Exploitation Training Instructions [310.11KB]

Thanks you to al drivers and operators who have carreid out this training  , we are now liasing with the remaining 4 drivers (as of 15/5/19) who have yet to complete.

Assistance dogs

Under the Equality Act 2010, licensed drivers of taxis and private hire vehicles are under a duty to carry passengers with guide, hearing and other assistance dogs without additional charge. Drivers can apply for to the Council for a certificate exempting them from carrying assistance dogs on medical grounds. Runnymede will take any refusal to carry assistance dogs very seriously.

To highlight the issues those with assistance dogs face we have please read the Guide Dog Association web page which gives the full story.

The Guide Dogs Association has produced a video to help drivers understand the needs of people with assistance dogs, please make yourself aware of these very useful tips.


The law regarding seatbelts can be confusing and there are some exemptions for taxis and private hire vehicles, The Royal Society for the Prevention of Accidents (ROSPA) produces a useful guide to this.


These are held three times per year alternating between Chertsey and Egham. Their purpose is to enable better communication between the licensing officers and the trade by having a two way flow of information and ideas. Your attendance is very welcome. All forums are held on Wednesdays, they start at 11am and end at 12.15pm.

The first forum for this year was held at the Hythe Centre, Egham on Wednesday 6 March 2019. Our thanks to those drivers and operators who attended. Forum notes have been placed below for your information.

The forum dates for July and November 2019 have not been set yet but are most likely to be as in July and November.

Chertsey - Chertsey Halls -  Thursday 11 July 2019

Egham Hythe -  The Hythe Centre - Nov 2019


Previous forum notes

Icon for pdf Forum notes 6 March 2019 [50.44KB]

Icon for pdf Taxi forum notes 7 November 2018 [77.1KB]

Icon for pdf Taxi forum notes 11 July 2018 [71.57KB]

Icon for pdf Taxi and private hire forum notes 14 March 2018 [135.48KB]

Icon for pdf Forum notes November 2017 [133.63KB]

Icon for pdf Forum notes 20 June 2017 [131.12KB]

Icon for pdf Forum notes 14 Feb 2017 [145.49KB]

Icon for pdf Forum notes November 2016 [149.76KB]

Icon for pdf Forum notes July 2016 [164.78KB]

Icon for pdf Forum notes 18 February 2016 [190.29KB]

Icon for pdf Forum notes 10 November 2015 [33.25KB]

Icon for pdf Forum notes 8 July 2015 [140.88KB]

Icon for pdf Forum notes 24 February 2015 [184.68KB]

Icon for pdf Forum notes 5 November 2014 [99.7KB]

Icon for pdf Forum Notes July 2014 [81.81KB]

Icon for pdf Forum notes March 2014 [102.57KB]

Icon for pdf Forum notes October 2013 [89.77KB]

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