Housing & Neighbourhood Services

If you have any queries about your tenancy or community, our Housing & Neighbourhood Services Team are here to help

The purpose of the Housing & Neighbourhood Services Team is to:

  • Manage our current tenancies;
  • Manage our properties;
  • Manage our estates (including caretaking);
  • Ensure sustainable neighbourhoods;
  • Provide support to our tenants;
  • And, where necessary, undertake enforcement activities.

From 1st July 2019, Housing & Neighbourhood Services has made some changes to personnel, which may mean that your home & tenancy might be supported by a different housing officer.

The officers working in these posts have had their job titles changed, and are now known as Area Housing Managers. Please see the table below for a guide to who covers your area:

AreaArea CoveredOfficer
1Egham, Englefield Green & Virginia WaterColleen Straver
2Chertsey & EghamPaul Parsons
3Addlestone & ChertseyVacancy
4Addlestone, New Haw & OttershawNicola Polhill

While we are recruiting for a full time officer to cover the vacancy in Area 3, Colleen, Paul and Nicola will cover that area together.


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