Halls: Frequently Asked Questions

In line with the latest coronavirus guidance, we have made slight changes to our community halls for the safety of everyone.

Do facemasks/coverings have to be worn?

It is a requirement that masks/face coverings are to be worn at the point of entry to the building before being allowed access to site. These must be worn throughout your hire and time on site. Failure to do this will be a refusal to enter or asked to leave. This includes all hirers, visitors, and contractors.

Are temperature checks taken?

Yes, it is a requirement of the halls risk assessment that anyone entering the building will have their temperature taken, refusal to allow this will mean no access.

Are the communal areas available?

Chertsey Hall - No communal area at all. Hirers wishing to take register/subs etc. must do so within the hired room
Hythe Centre - Communal area has been reduced to 10 chairs (not to be moved)

Will you take contact details for track & trace?

As part of the booking, all hirers must keep their own accurate register of all attendees for each visit with name, contact details and date of visit with times for the purpose of track and trace. Should we need to contact people that were on site on a particular day it is imperative that the hirer has full details of all attendees when asked for them. The Hirer should ensure Customer Services have their correct contact details for any contact.

Will I be able to use my normal hall/room?

This may not be possible as room capacities have been reduced, you will be advised by Customer Services which room would be applicable to your hire and its availability.

Will the room be set up prior to arrival?

Yes, the rooms will be prepared by Halls Staff. There are only two set ups, either auditorium or with tables and chairs as set up by staff so your normal set up will not be available. All furniture must be left in situ and not moved.

Will I enter and exit the building as before?

No, there are a few changes to be aware of
Entrance to Hythe Centre will be by car park door and exit by front door (road side).
Entrance to Chertsey Hall Main Hall and Room A - left only at front door. For Rooms C & D Main Entrance, keeping left, initially for mask and temperature check, then exit and proceed round outside of the building to side door for access and maintain social distancing at all times.
Exit Rooms C & D by the side door only.
Exit Main Hall and Room A by keeping to the left at all times through main entrance.

Will the kitchen be checked regularly?

Enhanced cleaning procedures will be in place of the kitchens and touch points.
Chertsey Hall - only two people will be allowed in the kitchen at one time. The Chertsey Hall kitchen should also not be used as a cut through to gain access to other areas.
Hythe Centre - only two people at one time in main hall kitchen and only one person at a time in small hall kitchen
Hythe Centre Main Hall Kitchen - Serving hatch to main hall can be opened but not to communal area. Hirers need to ensure they clear and clean all crockery and utensils used and return to their original place and wipe all surfaces after use as always.

Will the toilets be checked regularly?

Enhanced cleaning procedures will be in place of toilets and touch points.
Chertsey Hall Toilets Ladies & Gents - only two people at one time (rear toilets only 1 person at a time)
Hythe Centre Toilets - Ladies 2 at a time Gents 2 at a time
Wash your hands after use for a minimum of 20 seconds.
Some toilets, sinks and urinals will be taken out of service
Staff will complete a check and clean list form, located on the back of the main WC doors giving details of time last checked

How many people can we have at our hire?

A maximum capacity 30 people - only one hire in at any one time. Set up will be ready on arrival and should not be changed. (Set ups are limited to auditorium or with tables and chairs as set up by staff). Customer Services will advise what room will be suitable to meet your number requirement within the limitations.

Can we play music and sing?

No singing/music so no choirs allowed.

Can we hire for parties and social gatherings?

No Functions/Parties/Gatherings

Do we have to provide hand sanitiser?

While it is good practise to bring your own hand sanitiser, dispensers have been installed and should be used on arrival to site and when required throughout your time on site. Wash your hands frequently.

What is the social distancing at the Halls?

2-metre social distance should always be maintained

Should I attend the hall, although I feel a little unwell?

Do not come to the venue if you are unwell or have Covid 19 symptoms. Advise the activity leader direct of your non attendance not the Halls staff.

What is the VAT rate on invoices for hire of halls/rooms

VAT remains at 20%

Can I wait in foyer/communal areas?

No waiting in foyer. Please wait outside until the correct hire time. If you are collecting attendees then please wait outside the exit door for them, maintaining social distancing.

Will Halls staff be available to talk to?

Yes but please speak to Halls staff through the glass reception areas.

Will normal prices apply?

Charges for the room will be based on the room you would normally have used for your numbers, even if there has been an upgrade to bigger room.

How can I find out which halls are available and when?

By contacting our Customer Services (Halls).

Can I view the venue before I book it?

Yes, by appointment and both of our Halls have a virtual tour available on their page.

Do I need to pay a deposit?

Yes, a deposit of £50 (£200 for Function Package) is required if a booking is made 2 or more months prior to the date of hire.  Full payment is required for bookings made 2 months or less ahead of the hire.

Where do I need to pay for my booking?

Once you have completed an online booking form our Customer Services team will contact you to arrange payment. This can be taken immediately over the phone or an invoice can be sent.

What time will I have access to the hall?

You will be able to access the hall for the period of your booking. When making your booking ensure you give yourself enough time before and after for set up and tidying up.

Do we need to clear up after our event?

Yes. All hired facilities and communal areas used (including toilets) must be left clean and tidy (as you found them). Rubbish must be bagged and placed in the outside bins. The dishwasher should also be emptied and all crockery / utensils put away.

Is there a minimum age for the hirer?

Yes, the hirer must be 21yrs or older.