BT payphone removal consultation

Franklands Drive phone box

Runnymede Borough Council has received written notification from British Telecom (BT) which identifies two public payphones proposed for removal. The locations of the two public payphones are:

Franklands Drive, Addlestone, KT15 1EQ. Telephone number: 01932 843342

(0 calls in the last 12 months)

St Peters Way, Junc 11, Mtway Pco1, Green Lane, Chertsey, KT16 9QR. Telephone number: 01932 874796

(4 calls in the last 12 months)

BT has placed consultation notices on the relevant payphones and we are consulting the local community on three options:

  • To agree to the removal
  • To object to the removal
  • To adopt the call box for use by the local community

The consultation closes on 21 November 2019.

Reasons for removal by BT

BT indicates that overall use of payphones has declined by over 90% in the last decade and the need to provide payphones for use in emergency situations is diminishing all the time, with at least 98 per cent of the UK having either 3G or 4G coverage. This is important because as long as there is network coverage, it's now possible to call the emergency services, even when there is no credit or no coverage from your own mobile provider. Phone boxes are not being removed where there is no network coverage, in accident black spots, and a number of other locations which meet criteria.


First Notification

Following no responses from the local communities in the first phase of consultation, we have prepared a Icon for pdf First Notification [191.96KB]. The notice outlines our initial position that we consent to the proposed removals. Local communities are invited to consider the first notice of decision and to comment on the proposed removals.


Adopt a Kiosk

Local communities have the opportunity to adopt a phone box and make them an asset that local people can enjoy. It costs £1 per phone box. See BT Adopt a Kiosk for more information (where you can also download BT's 'Adopt a Kiosk' brochure, found at the bottom of the web page).


Ways to respond to the consultation (to be received no later than 23:59 on 5 January 2020):

1)    Complete the survey at:

2)    Email:  

3)    Send/drop off a letter to: BT Consultation Feedback, Runnymede Borough Council, Station Road, Addlestone, Surrey,  KT15 2AH

NB: In emailing or writing a letter you will need to state your name and postcode, and whether you are responding on behalf of an organisation such as a community council / community group.

Please also make clear which payphone(s) you are commenting on and whether you approve of the removal(s), oppose the removal(s), or wish to adopt the phone box(es) as a registered charity (see further information below).  If you wish to adopt, please also state your intended purpose.


Remaining consultation process

Following no responses to the first phase of the consultation, a First Notification has been published. A copy was also sent to the Secretary of State. There is now a final phase of consultation regarding the proposed decision which will end on 5 January 2020. A Final Notification will then be published. A copy will be sent to the Secretary of State and the Universal Service Provider by 12 January 2020


Further information

Ofcom guidance regarding payphone removal

BT Adopt a Kiosk


(Picture: Google maps)

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