Don't fall victim to scams

Unfortunately there are a small number of scams currently taking place in the area, which we have been told about. We're telling residents and businesses so you can avoid being caught out.

Please keep your wits about you, and do not fall victim to anyone trying to trick you into handing over money, asking to enter your home, or wanting your personal data.

Do not allow unexpected callers into your home. If they are posing as Council representatives, you should call the Council on 01932 838383 to check if they are genuine as they may be using fake ID cards. It is very unlikely we would come to your house without you having received a letter or phone call first. If you are approached in this manner, report it to the police on 101.

If in doubt, say no, check with a family member, or ask for a phone number to verify the caller's identity.

A toolkit with further scam advice can be found here.

Known scams:

  • A male posing as a Council representative in the Chertsey area requesting access into a property to measure up
  • Fraudsters posing as Council representatives in a door-to-door scam are claiming to need to inspect cavity wall insulations in the property as it can give off toxic gases. Runnymede Borough  Council are not making any such calls.
  • Spoof email from a member of our staff stating that the Council has changed its bank account details.  This is not the case.  The Council has not changed its bank account details and if you are asked to change payment details, do not agree to this
  • Suspicious persons have been knocking on doors in the Chertsey area posing as Council representatives. The two men have asked to look in the kitchen and access utility cupboards
  • Fraudulent text messages from .GOV.UK issuing fines for leaving homes
  • Fraudulent messages to parents entitled to free school meals requesting bank details
  • Fraudulent emails stating your TV licence is due to expire and requesting payment
  • Automated calls (sometimes from a spoofed local number) telling you that the Government insists you buy a facemask
  • Sales of miracle cures for coronavirus and fake face masks
  • Fake charity collectors
  • Fake health care workers offering home testing kits
  • HMRC phishing emails and texts that offer a tax refund to help people protect their finances
  • Thieves offering to shop for the elderly and vulnerable and keeping the money
  • Online shopping scams. If you're purchasing goods and services from a company or person you don't know and trust, carry out some research first, and ask friends or family for advice before completing a purchase. Be wary of unsolicited emails and texts offering questionably good deals, and never respond to messages that ask for your personal or financial details. Avoid paying for good and services by bank transfer as that offers you little protection and instead, use a credit card or payment services such as PayPal
  • Fraudsters have been buying fake NHS and care provider lanyards so they can attempt to enter the homes of vulnerable people
  • Coronavirus phishing messages. You can view some examples of scam messages fraud.

To report to Action Fraud click here or call 0300 123 2040.

To report offers of financial assistance from HMRC contact