Website accessibility statement

This page sets out how Runnymede Borough Council meets the WCAG 2.1 accessibility regulations, or the steps it is taking in order to meet them. This includes the launch of a new website in May 2021.

This statement covers the website which is the website of Runnymede Borough Council and applies to the whole of the site and all content within the domain.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • use your internet browser's controls to change the size of text,
  • use your monitor settings to adjust contrast levels of the screen,
  • navigate most of the website using just your keyboard
  • zoom in without the text spilling over the edges of your screen, and
  • listen to most of the website if you have screen reading software/equipment

We've also made the website text as simple as possible to understand and have significantly reduced the amount of unnecessary content so you can quickly find the right information.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

The design and code for this website is created by Goss, a leading provider of websites to the public sector, and it has been designed to make pages as easy to read and use as possible. You should expect high contrast levels, simply structured text and screen-reader appropriate coding.

We have deliberately removed as many pdf documents as we can, and are continuing to delete them and replace with html-based web pages so they are searchable and readable to as many people as possible. As of 10 August, 512 pdf documents have been removed and deleted or replaced.

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • You cannot skip to the main content when using a screen reader

We have deliberately kept the content of the website as basic as possible, so we rarely use pictures or films. Where we do, we include alt-text or subtitles. We do not use live video streams or other types of content which might cause difficulties for visitors with limited access.

Information in other formats

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


call 01932 838383

Our Customer Services team will put you in touch with the service area whose information you are trying to read.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact:


Call 01932 838383 and ask for the web team

Our communications team will listen to your comments and assess how or if the site can be improved.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or in person

Our offices have re-opened to the public following Coronavirus and all residents are welcome to visit. If you require an interpreter or help to communicate in any way and you let us know in advance, we can arrange this for you. We also have a portable induction loop which can be used.

You can phone Customer Services on 01932 838383.

Technical information about this website's accessibility

Runnymede Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. We are working with Goss to fix these issues where possible.

Non accessible content

We believe we meet the majority of the WCAG 2.1 regulations but there are a number of areas which need attention. The content listed below is non-accessible for the following reasons.

  • Not every link's purpose is clear from its context - sometimes wording like 'click here' is used which is not explanatory on its own. This fails WCAG 2.1 success criteria 2.4.4
  • The same link text is used for links on the same page going to different locations on a small number of pages. This fails WCAG 2.1 success criteria 2.4.4
  • The site does not always identify input errors.
  • Not all elements have been built for accessibility because of the age of the website.
  • We do not use an autocomplete function. This fails WCAG 2.1 success criteria 1.3.5
  • We do not suggest fixes if a user makes an error. This fails WCAG 2.1 success criteria 3.3.3
  • We do not offer users a range of presentation options. This fails WCAG 2.1 success criteria 1.4.8
  • Our reading level is sometimes too complex. This fails WCAG 2.1 success criteria 3.1.5
  • We do not always provide detailed help and instructions. This fails WCAG 2.1 success criteria 3.3.5
  • Not all pdf documents have correct headings.
  • There is a small amount of scrolling in two directions when the website is viewed on some mobile phones.
  • We use a small number of Google maps which do not have alt text (less than 10) these are not essential to any service. This fails WCAG success criteria 1.1.1.

To fix these issues, for the content based problems, we have carried out an audit of the whole website to identify the worst pages and are re-writing them. We are also providing training to key staff responsible for creating content.

For the code or technical issues, we are working with Goss, which has committed to ensuring all the websites it provides meet WCAG2.1 standards.

These issues will be fixed before content is added to our new website.

Disproportionate burden

Navigation and accessing information

There's no way to skip the repeated content in the page header (for example, a 'skip to main content' option).

Interactive tools and transactions

  • Some of our forms are built and hosted through third party software and designed to look like our website.
  • Some of our services use third party 'portals' such as the national planning portal, to host documents, deliver processes or provide information. These third party portals are outside our control, but their owners will need to meet WCAG regulations in the same way as this website will.
  • Some of our committee papers in pdf format are not fully accessible to some users and because staff have been re-assigned to support the welfare of vulnerable people in the Borough, there has been a delay in updating them, for which we apologise. None of these documents should prevent people using our services.

We've assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. As the Council is launching a new website in less than 12 months, we will not attempt to fix these due to the costs involved.

Content that's not within the scope of the accessibility regulations

  • A small number of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages when we launch our new website. If any user has a problem dealing with one of these documents, they are very welcome to call our Customer Services team on 01932 838383 and staff will be able to help.
  • The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. For example, we do not plan to fix Committee papers, documents listing our spending, policy documents.
  • Our Runnymede Maps service is not accessible due to the nature of its functionality. This is a Geographic Information System (GIS) mapping tool which is exempt from meeting the accessibility regulations.

What we're doing to improve accessibility

The Council will also be launching a completely new website by May 2020 which will be developed and hosted by Jadu, the market leader in website creation and hosting. The new site will be compliant with accessibility regulations. It will have built in functionality to improve users' experiences and tools which will allow our staff to check the accessibility of content before it is published.

This statement will be updated in March 2021.

Read more about how Goss, our website developer approaches accessibility.