Test and Trace Support Payment Scheme

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Test and Trace Support Payments: These payments are designed to help ensure people who have tested positive for COVID-19 and their close contacts self-isolate for the required period to stop the onward spread of the virus. They are also designed to encourage individuals who are eligible for this payment to get tested if they have symptoms. This is important to help stop the transmission of COVID-19 and avoid further economic and societal restrictions. Someone told to self-isolate on or after 28 September will need to make a backdated claim for payment. The scheme will last until 31 January 2021. 

If you have been contacted by NHS Test and Trace and been advised to self-isolate, you may be entitled to financial support. On 28th September 2020, the Government passed into law a national Test and Trace Support scheme. From 16th October, a one-off payment of £500 or access to a discretionary fund will be available for eligible individuals.

Eligibility for payments

Standard Test and Trace Support Payment

Eligibility for a £500 Test and Trace Support Payment is restricted to people who live in Runnymede Borough Council area and; 

  •  have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive;
  •  are employed or self-employed;
  •  are unable to work from home and will lose income as a result; and
  •  are currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit.

Discretionary Test and Trace Support payment

Eligibility for a £500 discretionary payment instead of the standard payment can be made to individuals who:

  •  live in Runnymede Borough Council area
  •  have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive;
  •  are employed or self-employed; and
  •  are unable to work from home and will lose income as a result; and 
  •  who are not currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit;

In addition, the discretionary payment is for people who;

  •  are on low incomes and will face financial hardship as a result of not being able to work while they are self-isolating; and
  •  have less than £6,000 in capital; and
  •  have not had an Emergency Assistance payment or Discretionary Council Tax payment, under section 13A of the Local Government Finance Act 1992.
  • The Discretionary fund is limited and so all applications will be dealt with on a 'first come, first serve' basis. 

Who is not eligible?

You will not be eligible for the schemes if you:

  •  are quarantining after travelling abroad (unless you test positive during the 14 day quarantine period)
  •  continue to receive full wages while you self-isolate
  •  can work from home during a period of self-isolation
  •  are no longer required to self-isolate i.e. your period of self-isolation ended before the scheme started (28 September 2020)
  •  do not comply with the notification from NHS Test and Trace and self-isolate
  •  have not received a notification from NHS Test and Trace telling you to self-isolate.

How to apply

You must have to hand this information before you start the application:

  • National Insurance Number
  • Your 8 character NHS Test and Trace Account ID
  • Your most recent bank statements, wage slips or proof of self-employment
  • To make an application for either the Standard or Discretionary Test and Trace Support Payment, click here.

This application is for one person only and any further applications within the same household must be made by each individual, although you can claim on someone else's behalf.

For those unable to apply on-line, please call 01932 838383.

How we collect and use information

The council collects information for Test and Trace Support payment purposes. We may check information you provide, or that a third party provides about you, with parties, or give information to them to check the accuracy of the information. These parties can include other local authorities including Surrey County Council and government departments.

This authority is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

For further information, see the Council's Privacy statement web page or contact the Council's Data Protection Officer. To view our Test and Trace privacy statement see Downloads to the right of this screen.

Appeals

There is  no formal right of appeal but you can ask a senior officer to look at the decision again if you write or email us within 3 days of the letter sent advising you of the decision. 

What if I am overdrawn when you make the Test and Trace payment?

If you are worried your bank will recover its charges when we make the payment, see advice if you are overdrawn.

The full policies and links to alternative advice and support are on the right.