This information is relevant to:
- hospitality services, including pubs, bars, restaurants and cafés,
- tourism and leisure services, including hotels, museums, cinemas and amusement arcades, and
- close contact services, including hairdressers, barbershops and tailors.
Checking in and recording client visits
As restrictions ease and venues reopen it is essential that you have the right tools in place to help prevent transmission of COVID-19.
To support outbreak management, you must comply with the Collection of Contact Details Regulations. These require you to display an NHS QR code poster and request that customers and visitors check in to your premises.
Get an official QR code poster
Compliance checks on venues will be carried out by the Council's Environmental Health staff. Please ensure that you are complying with the Collection of Contact Details Regulations as breaches of these requirements will result in penalties.
If people do not have the app, you must have a system in place to collect their name and contact details instead (advance bookings where contact details are provided can serve as the source of this information).
This information must be kept securely for 21 days before you destroy it. You must provide it to NHS Test and Trace if requested.
People should only be asked to check in with either the NHS QR code, or by providing their contact details, but not both.
The Regulations were amended 29 March 2021 and you must now request that every individual scan the NHS QR code or provide their contact details upon arrival, not just the lead member of the group. Owners and managers should make sure all staff have been notified of this change.
Hospitality venues will need totake reasonable steps to refuse entry to those who refuse to participate.
In addition, all businesses must have up to date staff contact details and records for when staff are on the premises. Exemptions include children under the age of 16 and people entering the venue for drop off / takeaway only.
Importance of contact tracing
These regulations are essential for protecting public health and supporting the safe re-opening of businesses to boost the economy. Customer, visitor, and staff records are key to enhanced contact tracing and will support local teams to respond to clusters and outbreaks.
As COVID-19 prevalence drops, enhanced contact tracing will become increasingly important in enabling local teams to respond to outbreaks quickly.
NHS Test and Trace will use contact tracing information to identify venues where other individuals present may have been exposed to COVID-19 and need to be contacted. If this happens, your venue will be contacted to request your logbook.