Carers' support and services

We support carers with day-to-day living and transport and can advise on other locally available services.

Community Services

Community Services may support carers with day-to-day living and facilitate timely discharge from hospital. These include:

Free travel

Free travel with the person you care for when using the Community Transport service.

Benefits advice

Benefits advice to residents who are carers by funding Runnymede and Spelthorne Citizens Advice Bureau.

Action for Carers Surrey Support Group Icon for pdf dates for 2019 [431.08KB].

Carer friendly community

The council aims to develop a carer-friendly community. We want to help carers live independently for as long as possible with the person cared for, by using statutory and voluntary services. 

Staff are encouraged to signpost carers to appropriate services.

The named carer's champion at Runnymede Borough Council is Suzanne Stronge (email, who:

  • Promotes Carers Rights Day at Runnymede Borough Council 
  • Signposts members of staff who are carers to information and services as appropriate
  • Works with Runnymede Carers Support to advertise Runnymede Borough Council services and provide transport for outings for carers.

For a list of carer support groups please see Icon for worddocuments Carers Support Groups 2017 [135.02KB].

Please also look at the drop in sessions at local GP surgeries Icon for pdf local GP surgeries [168.15KB]


Sensory Garden

There is a sensory garden located in the park. For details please view the Icon for pdf sensory garden leaflet 2019 [2.4MB].

Carers Week

Previously for National Carers Week, a fridge magnet with shopping information for people with dementia - or carers who look after relatives or friends with dementia - was piloted at the Pooley Green shopping parade. See the Icon for pdf Pooley Green list of shops [530.84KB].

For more information please visit

GP carers prescription scheme

The GP carers prescription scheme provides a carer break payment of up to £300 a year.

Carers need to be registered with a GP to qualify for the payment. Please note, the Runnymede Medical Practice in Englefield Green does not offer this payment.

Dementia action alliance

An Addlestone, Egham, Egham Hythe and Pooley Green dementia action alliance has been created with Frances Dyble-Goode, the Runnymede Carers dementia champion, and the Alzheimer's Society. A big congratulations to Frances who won the Unsung Hero award from Signature Care Home, Parklands Manor, in May 2018.

A leaflet has been produced for shops on how to help customers with dementia. It also contains information on where people can access support and regular activities. See the Icon for pdf Dementia Awareness - for Shops and Businesses [319.47KB] leaflet.

As part of Dementia Action Week 2018, the local Dementia Action Alliance in Runnymede put together a booklet for those with memory issues, dementia and their carers Icon for pdf Dementia Booklet 2018 [1.62MB]. You can also scroll through the booklet here.

Carers UK

Interactive learning materials for coping with stress, tips for staying healthy and how to make the most of your time.

Crossroads Care Surrey

Crossroads Care Surrey is a leading registered charity that has been providing vital respite breaks to unpaid carers in the county for more than 30 years. It's core purpose is to improve the quality of life of unpaid carers and the people under their care. 

It aims to maintain and improve the physical and mental wellbeing of those who use the service. Crossroads supports Surrey carers by enabling them to take a break from their responsibilities, with the peace of mind that comes from the knowing the person with care needs is in good, reliable and professionally trained hands.

The services operate throughout Surrey.

It includes three hours a week respite care, adult social clubs, and our children's Saturday club for youngsters with disabilities and complex health needs.

It also runs self-funded respite packages that offer extended time away from their caring responsibility. In partnership with the NHS, Crossroads also provides an end-of-life service (charity number 1125048).

For more information, please visit, e-mail or telephone 01372 869970. The head office address is 121 Kingston Road, Leatherhead, Surrey KT22 7SU.

Dementia Day Service for Carers at Rodwell House

Rodwell House is working with Runnymede Dementia Carers support group to provide day care service for people with dementia.

Ernie Graham (owner) has offered the use of Rodwell Nursing Home to the group to run a day centre called Anna's House. It is open four days a week, Tuesday through Friday from 10am to 4pm.

Rodwell Farm Nursing Home won a Surrey Care award for the innovative ways residents are kept in touch with family and friends. This is another ground-breaking project for Ernie Graham and Karen Raggett, manager of Rodwell House.

Karen said: "We are looking forward to the group being run from our beautiful new building and to supporting the initiative as the group grows".

For more details on the daycare service please contact Frances Dyble-Goode (Runnymede Dementia Carers support group) on 01932 342910 or 07799 066219. Alternatively, contact Emma Butler at

Useful information

Action For Carers (Reg. Charity No.1116714) provides specialist services including, information, advice and activities for young carers, moving and handling information and advice and support on issues relating to learning and work.

Their main aim is to raise awareness of carers' needs and concerns and to work in partnership with statutory services, such as health care and social care teams, to promote how best they can serve carers within Surrey.

This includes GPs and primary care professionals. They also work closely with national carers' organisations including Carers Trust and Carers UK, ensuring carers get better access to services and support throughout the UK.

For advice and support for adult carers please contact the information service on 0303 0401234 or email For advice and support for young carers please contact the Surrey young carers team on 01483 568269 or email

Hebrews Café at St Paul's, Addlestone offers free refreshments for carers when they bring loved ones. Visit Hebrews Café for more information.