Contacting us about Council Tax

If you have any general enquiries about council tax you can contact our Council Tax team.

If you email or write to us we will try to give you a full reply within 15 working days, although at peak times we may take a little longer.

Every bill and notice we send will have a personalised account number that you must quote whenever contacting us about Council Tax. You will find this on the left-hand side of your bill under "Account Reference". It is an eight digit number beginning with '8'.

If you would like to call us, we answer phone calls at the following times:

  • Monday to Thursday: 8.30am to 5pm
  • Friday: 8.30am to 4.30pm

Other enquiries

Any enquiries relating to Surrey County Council's part of the tax can be made by visiting their website.

Please make any enquiries relating to the Office of the Police and Crime Commissioner for Surrey's part of the tax by visiting their website.