Complaints handling code - self assessment
We complete the Housing Ombudsmans Complaint Handling Code self-assessments, and publish it on our website.
Housing complaint handling code self assessment - July 2022
The self-assessment identified how we can improve. To do this we:
- Provided staff training on resolving complaints and giving compensation
- Began collecting feedback from complainants on how we can improve
- Explain how residents can complain to the Ombudsman
Housing complaints handling code self assessment - March 2024
The new self-assessment identified the following improvements:
- Strengthening our Complaints Policy to reflect that we consider all complaints on a case-by-case basis
- Appoint a Member Responsible for Complaints (MRC)
- Continue to promote the Complaints process, and make it accessible to tenants.
Housing complaints handling code self assessment - June 2024
If you have any suggestions on how you feel we can improve our complaints process email us at listening@runnymede.gov.uk
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