Below you will find list of policies that the Council uses that guide how we work and the services we provide.
Our CCTV Policy (PDF) applies to all Council tenants and sets how RBC deals with CCTV on its housing estates.
Our Compensation Policy (PDF) details how we will compensate customers who have experienced loss, damage or inconvenience.
Our Complaints Policy (PDF) details how we handle complaints, including timescales.
Our Damp and Mould Policy (PDF) sets out specific guidance to ensure that the Damp & Mould present in RBC properties is managed effectively.
Our Estate Improvement Policy (PDF) identifies additional improvements to Council owned housing estates and blocks of flats.
Our Housing fraud policy explains how does the Council tackle tenancy fraud.
Our Home Improvement Agency Assistance Policy (PDF) outlines when we can make changes to tenant's homes to support their physical needs.
Our Mobility Scooter Policy (PDF) details how we give permission to tenants and how they must store and safely maintain their mobility scooter.
Our Pet Policy (PDF) outlines when we will allow pets and what we expect of tenants who are pet owners.
Our Rent Policy (PDF) explains how rent is set and increased and how the Council complies with statutory and regulatory requirements on setting Social and Affordable Rents.
Our Recharge Policy (PDF) outlines when we will recharge for costs that are the tenant's responsibility.
Our Repairs Policy (PDF) sets out what the Council will repair, and what the tenant is responsible for.
Our Support With Moving Policy (PDF) provides help to those wishing to move to a smaller home.
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