Below you will find list of policies that the Council uses that guide how we work and the services we provide.
- This policy applies to all Council tenants and sets how RBC deals with CCTV on its housing estates.
- Using the communal lounges in our Independent Retirement Living schemes.
- How we will compensate customers who have experienced loss, damage or inconvenience.
- How we handle complaints, including timescales.
Home Improvement Agency Assistance policy
- When we can make changes to tenant's homes to support their physical needs
- How we give permission to tenants and how they must store and safely maintain their mobility scooter.
- When we will allow pets and what we expect of tenants who are pet owners,
- When we will recharge for costs that are the tenant's responsibility.
- What the Council will repair, and what the tenant is responsible for
- Our commitment to demonstrating that we are customer focussed and continually trying to improve our services
- Moving can be daunting, which is why we’re introducing a policy that provides help to those wishing to move to a smaller home.
- This policy sets out specific guidance to ensure that the Damp & Mould present in RBC properties is managed effectively.
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