Missed bin collection

You can report missed bin collections here

Please use the form below to report a missed bin. 

Your bin must be put out for emptying no later than 6:00am. The council requires that all bins are clearly presented for a kerbside collection service, at the boundary of the public highway (highway includes pavements in this definition).

We do not collect rubbish left next to bins, or overflowing bins.

If the crew have reported an issue with your bin or you have forgotten to present it, please accept our apologies but we will not be able to return, and your bin will not be emptied until the next working scheduled collection day. All our collection vehicles are fitted with route optimisation collection software and safety cameras.

Any missed bins must be reported within one day of the day that collection was due, excluding weekends. For example, if your collection was due on a Thursday and your bin was missed, you must report it to us by Friday of the same week.

In the event of severe weather or other disruption affecting our service we will publish updates on our website and social media.

We will not return to empty bins that are frozen solid or have frozen shut lids - you should make sure the bin can open and the contents are loose on the morning of the collection.

Where we have missed your bin by mistake, we aim to return it within one working day (Monday-Friday).

Please leave your bin out for collection until we have returned to empty your bin. Should the bin not be left out at the collection point we will not return until the next scheduled bin collection.

If you are on holiday or working away from home, arrangements should be made with a neighbour/someone else to present the waste/recycling for collection. They must also take the bin back after emptying.

When you report a missed bin, we will:

  • investigate the reason for the missed bin
  • call you with an update by the end of the next working day

Reminders:

  • Check our page to see if your road is affected.
  • Have you checked your bin collection day? You can Check your bin day by entering your postcode.
  • Was your bin on the boundary of the property by 6am?
  • Was your bin too full? Bins with excess waste will not be collected. The lid of the bins must be fully closed.