New Housing protocol agreed for people with mental health needs

The Joint Mental Health and Housing Protocol sets out how services will work together to support people who find it difficult to secure long-term housing because of the mental health challenges they face.

By strengthening co-ordination between health, social care and housing, the protocol aims to help people find accommodation to aid their recovery and reduce the risk of becoming homeless.

The protocol, which sets out step-by-step guidance to services, will also help prevent delays in people leaving hospital, freeing up space for others in need.

Housing difficulties are a key factor in people having to stay in hospital longer than necessary. The protocol outlines clear processes for making sure that people have access to suitable housing when they are ready to be discharged.

The protocol also aims to help prevent evictions from tenancies and reduce incidents of cuckooing, where criminals exploit vulnerable people by taking over their homes for illegal activities such as drug-dealing.

Detailing a number of possible scenarios and the approaches to follow for each situation, the agreement encourages services to identify early warning signs of housing problems and work together to intervene proactively and find tailored solutions. This is especially important for people with complex needs or who face multiple disadvantages, such as unemployment, poor health, domestic abuse and trauma.

An earlier version of the protocol was introduced in 2016 but it has now been strengthened, updated and expanded, with a sharper focus on supporting people at the right time.

Partners who have agreed the relaunched protocol are Surrey’s 11 borough and district councils, including Runnymede Borough Council, plus Surrey County Council, Surrey and Borders Partnership NHS Foundation Trust, as the county’s mental health NHS provider, and the five acute care hospitals in Surrey (Royal Surrey, Epsom, East Surrey, St Peter’s and Frimley Park).

Cllr Mike Smith, Chair of Runnymede Borough Council’s Housing Committee said: "Homelessness affects people from all walks of life, and there is no one-size-fits-all solution. For those facing mental health challenges, securing and maintaining stable accommodation can be even more difficult. This updated and vital protocol prioritises early intervention and strengthens collaboration between housing, health, social care, and many other agencies to ensure no one falls through the cracks. By identifying housing issues early and providing tailored support, we can help people transition from hospital into housing—giving them stability and the best chance to recover and rebuild their lives."