Pay your Council Tax

The easiest way to pay your Council Tax is by Direct Debit, but you can also pay online.

Council Tax is normally paid in 10 monthly instalments from 1 April - the statutory instalment scheme - or as shown on your bill.

You can arrange to pay in 12 monthly instalments.

To do this you need to email or call 01932 838383 to make the request.

You can set up a Direct Debit for your Council Tax by signing up for an online account which includes paperless e-billing. You can also call us on 01932 838383 to set up a direct debit. We'll give you at least 10 days notice before we take the first payment.

Other ways to pay

Through our online payment system

Our web-based payment system is a quick and easy way to pay your Council Tax. You will need your eight digit Council Tax account number.

Internet or phone banking

Please quote your Council Tax account number shown on your bill.

You'll also need the following details:

Sort code: 30-80-12
Bank name: Lloyds Bank
Account name: Runnymede Borough Council
Account number: 11208060

If you are making a payment from abroad you will require the following details:

IBAN (International Bank Account Number): GB85 LOYD 3080 1211 2080 60
BIC (Bank Identifier Code): LOYDGB21F09


You can pay using a credit or debit card, 24 hours a day on 01932 838383.

Post Office and PayPoint outlets

You can take your council tax bill into any post office or shop with a PayPoint facility, nationwide.

Post offices accept cash, debit cards and cheques. Payments by cheque must be made payable to 'Post Office Ltd' and crossed 'A/C Payee Only'.

You can find your nearest Post Office branch by using the Branch Finder on the Post Office website.

PayPoint outlets will only accept cash. There's no fee for this service.

Here are some shops with PayPoint facilities:

  • The Co-op Group, 51-53 Green Lane, Addlestone, Surrey KT15 2TX
  • Martins, 3 Ongar Parade, Addlestone, Surrey KT15 1JH
  • Coopers News, 8a Brox Road, Ottershaw, Surrey KT16 0HL
  • J C Chandler, 107 Guildford Street, Chertsey, Surrey KT16 9AS
  • Jensen's Newsagents, 49 Guildford Street, Chertsey, Surrey KT16 9BA
  • Oasis, 56 Bond Street, Englefield Green, Surrey TW20 OPY
  • BK Food & Wine, 134 Thorpe Lea Road, Egham, Surrey TW20 8BL
  • Egham Express, 99 High Street, Egham, Surrey TW20 9HQ

Late payments

If your Council Tax payment is late you'll receive a reminder shortly after the due date. A maximum of two reminders will be issued in any financial year after which you may lose your right to pay by instalments. You would then have to pay the balance owed for the remainder of the year at once.

A second reminder will only be issued where you have complied with the terms of payment contained in the first reminder but you then didn't pay a further instalment on the due date.

Reminders require payments to be brought up to date within seven days. If you don't, you lose your right to instalments and you will have to pay the full amount due for the rest of the year all in one lump sum payment.  We take legal action against those who don't pay.

Legal action

If we do have to take action a summons will be issued and then we'll make an application for a liability order at Staines Magistrates' Court. This will entitle us to:
• instruct an enforcement agent to recover the debt (see below the additional fees that will be incurred)
• order an employer to make deductions from your earnings
• apply for part of any Income Support, Job Seekers Allowance or Universal Credit to be paid direct to us
• start bankruptcy proceedings; or
• make a charge upon your home.

We may also apply for you to be committed to prison for up to three months if the reason for non-payment is wilful refusal or culpable neglect.


Council Tax enforcement

From the 6th April 2014 the Council can instruct an Enforcement Agent (formerly a Bailiff) to collect an outstanding Council tax debt from you if a Liability Order has been granted.

The fees that would be incurred are shown below:


Regulation 4. Fees recoverable under Regulation 4

Table 1: Enforcement other than under a High Court Writ
Fee StageFixed Fee

Percentage fee (regulation 7)

percentage of sum to be

recovered exceeding £1500

Compliance stage

Enforcement stage

Sale or disposal stage







Table 2: Enforcement under a High Court Writ
Fee StageFixed Fee

Percentage fee (regulation 7)

percentage of sum to be

recovered exceeding £1000

Compliance stage

First Enforcement stage

Second Enforcement stage

Sale or disposal stage