Come along to our next session
See what the group is all about, and how it can work for you.
When: Monday 11 November2024
Time: 11am - 12.30pm
Where: Civic Centre, Station Road, Addlestone, KT15 2AH
What is the group about?
The group will:
- Look at tenant satisfaction rates and performance for day-to-day repairs
- Review the number of empty properties we have.
- Review complaints and compliments and assess how we handled them.
- Monitor the investment delivery plan, including bathrooms and kitchens, replacements, new boilers, and roofing.
- Be involved in and make suggestions on repairs policies.
- Be involved in choosing contractors and monitoring them.
- Propose interview questions for new staff in the repairs team.
How often would we meet?
We propose the group meets every 8 weeks.
The first taster session will discuss how often the group should meet, and for how long.
We have a room at the Council where the group can meet in person. If you would prefer to stay in the comfort of your own home, you can join the group virtually.
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