How are we performing?
Between October 2023 and December 2023, 782 tenants took part in an important survey.
The survey was carried out via telephone, online and postal questionnaires, by an independent market research company - Acuity Research and Practice.
It focused on how happy you are with the way Runnymede Borough Council maintains your homes and delivers key services.
The survey also collected the Tenant Satisfaction Measures as required by the Regulator of Social Housing
The findings show what tenants are most concerned about. The results have been sent to the Regulator along with other performance results.
Our results
67% of tenant were satisfied with the overall housing service we provide
The Social Housing Regulator will publish this information on every landlord, so you can compare how we are performing.