The government is moving income-related Employment and Support Allowance (ESA) claimants onto Universal Credit from September 2024, with everyone being notified to make the move by December 2025.
If you receive ESA and need support moving to UC, then there is help available at:
- Employment and Support Allowance (ESA)
- DWP
- Department of Work and Pensions (DWP) managed migration helpline: 0800 168 0328
- DWP Universal Credit main helpline: 0800 328 5644
Citizens Advice Help to Claim
This is a national telephone helpline and webchat service, funded by the DWP to provide advice on eligibility for UC and support with making a claim. That support can continue up to the date of your first correct UC payment.
Telephone: 0800 144 8 444
Find your rent for the missing week
Both services are open Monday to Friday, 8am – 6pm.
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