As the repairs service has changed and improved, we wanted to ensure residents had a comprehensive guide to their repairs service.
We worked with residents to ensure that the guide had all the information most important to service users. Residents also identified what language and terminology we should avoid so that the handbook was easy to read and as accessible as possible. Residents also told us how we should present the information, both online and in the handbook, including how many pages the handbook should be, so we don’t overload new tenants with too much information.
We would like to thank the 17 residents who participated in the review and helped ensure we have the most important information available to tenants.
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