GPS location service

How the GPS location service works

Service users are provided with a pendant which can be activated by pressing the button, or an alert can be triggered automatically in certain locations. Regardless of how the alert is raised, the service is monitored around the clock with operators able to quickly contact the person or people most able to help there and then.

Our GPS Location Service will be triggered automatically if the service user strays from a pre-determined area, often referred to as a safe zone. If the person wearing the alarm moves out of this area an SMS text alert with their GPS location is sent directly to the contact centre team. This information is then used to contact a nominated person to respond, normally a family member or friend, who can help to ensure the pendant wearer is safe as quickly as possible.

Across the four boroughs in north Surrey, our GPS Location Service provides the added reassurance that the Telecare Contact Centre sits within a team monitoring CCTV cameras. On a number of occasions, CCTV footage has been used to get help to a GPS Location Service user. It has also been used to reassure those coming to the aid of service users.

Another important element is that text message updates can be sent to the Telecare Contact Centre about a service user's circumstances, such as a change in the boundaries of their safe zone.

Meals at Home can take the hassle out of meal time, delivering nutritiously balanced dishes hot and ready to eat to homes across the borough. Meals are delivered to the door or into the home between 11.30am and 2pm each day.

We provide a door-to-door transport service to appointments, facilities and social activities in Runnymede and the neighbouring area for older residents or those with a disability.

Our Community alarms service is exactly that - help at the touch of a button. Through a discreet device worn around the neck or wrist this round the clock monitored service gives emergency assistance, support, and reassurance to those who most need it, when they most need it.

Telecare sensors and monitors are linked to a community alarm and provide additional support and assistance for individuals to live independently at home with added peace of mind.

Social centres in and around Runnymede have a lively, friendly atmosphere and offer our older residents the opportunity to get involved in a range of activities, have a freshly prepared hot lunch and meet new people.