Review by the Regulator of Social Housing

As a social housing provider, Runnymede Borough Council must ensure it complies with the requirements of the Regulator of Social Housing

During an investigation in 2019 into the Council's procedures and processes used to meet the Home Standard, the regulator tested how the Council met expectations relating to a range of issues, and  confirmed our compliance in respect of: 

  • Gas safety and compliance
  • Asbestos management
  • Lift safety and servicing
  • Water hygiene and safety

However, the regulator also found that in some homes we failed to meet the necessary regulations regarding:

  • Periodic electrical testing
  • Management of Fire Risk Assessment recommendations
  • Insufficient recent data on our housing stock to confirm that all properties comply with the Decent Homes Standard 

This has led to the regulator concluding Runnymede Borough Council breached the standard and, as a consequence, there was a potential for serious detriment to Runnymede Borough Council tenants.

Read the full report from the Regulator of Social Housing

The Council had been aware that some of our systems were not adequate and had been working to address this before the regulator approached us, however we accepted these findings and apologised to affected tenants.

We continue to work to fix the issues identified to achieve full Home Standard compliance. Examples of improvements made include:

  • A stock condition survey of all homes.
  • Two electrical testing contracts are in place to ensure all Council Homes have been tested and certified within the last five years, in line with good practice.
  • New IT to improve our record keeping and management systems.