The Community Trigger was introduced by the Anti-Social Behaviour Police and Crime Act 2014. It gives victims and communities the right to request a review of their anti-social behaviour (ASB) complaints and brings agencies together to take a joined up, problem solving approach.
If a Community Trigger submission meets the defined threshold, a case review will be undertaken by the local Community Safety Partnership. Agencies will share information, review what action has been taken and decide whether additional actions are possible.
The individuals who can request a Community Trigger are the victim of ASB, another person acting on behalf of the victim such as a carer or family member, MP or councillor. The victim can be an individual, a business or community group.
The purpose is to provide a high level multi-agency case review panel for ASB cases (once the threshold is met) along with providing victims and witnesses of ASB with a comprehensive action plan for how the ASB will be addressed.
What is not suitable for the Community Trigger?
The agency / agencies involved have given a time-frame for actions to be completed and this has not yet expired.
The agency / agencies involved have taken action and the victim is unhappy with the conduct of a particular agency. This should be directed back to senior officers within the relevant agency dealing with the issue and dealt with through their usual complaints procedure.
A Community Trigger can be submitted using these forms:
- Use if you have reported three times in the last six months separate, but related, anti-social incidents to agencies and the problem persists
- Use if you are aware that other people in the local community have reported separate, but related, anti-social incidents to agencies in the last six months and the problem persists. The trigger will be started if five or more individuals have made separate, but related reports over a six month period.
Please note, a qualifying complaint of ASB is if the complaint is made within the period of one month beginning with the date on which the behaviour is alleged to have occurred.
A Community Trigger can also be submitted by completing a paper form or calling the Borough Community Safety Officer on 01932 425065. Forms can be found at the Runnymede Civic Centre or downloaded and sent to the Borough Community Safety Officer by email to firstname.lastname@example.org.
For more information about the Community Trigger, please visit the Community Trigger website.
To view the annual figures for each borough/district around the Community Trigger please visit the Surrey Community Safety website.