Household Support Fund

Household Support Fund privacy notice

Data controllers

Runnymede Borough Council is the data controller for the purposes of the support fund when it processes your personal data including receiving this from the referring organisation or from its own internal council departments.

We collect and use your personal data including special categories of personal data for the following purposes:

  • to consider your eligibility, process and make a decision on your application for Household Support Fund
  • to consider your eligibility and, if appropriate, make an award for Discretionary Council Tax Reduction or Discretionary Housing Payment
  • to provide management information on the scheme, presentations and reports for example statistical and demographic information to evaluate the service. Any information we use in presentations or reports will be anonymised and will not identify any individuals

We may collect and use the following personal data:

  • name and address
  • date of birth
  • email
  • telephone numbers
  • income and capital for you and your household
  • where appropriate, relevant medical information for you and/or your household
  • any additional personal information that's necessary for us to assess your application and provide you with the service you require
  • details of any previous and current involvement with specialist services
  • details of your bank or building society

If we need any other details to assess your application for the Household Support Fund, we will ask you for this and explain why we need it.

We may monitor and record electronic communications (website, email and phone conversations) for a number of reasons such as staff training or to have an accurate record of conversations. We will inform you if your call is being recorded or monitored.

We will ensure you know if you have a choice about giving us information.

We ask that you:

  • give us accurate information
  • tell us as soon as possible of any changes
  • tell us as soon as possible if you notice mistakes in the information we hold about you

Where you have provided details of a support worker, adviser or other person supporting you and given us your permission, we may discuss your application and information provided with them.

Where an award is made in the form of a voucher we do not pass your details or any other information to Huggg.

We will:

  • protect your data and make sure nobody has access to it who shouldn’t
  • only share your personal data with other Runnymede Borough Council departments or with external partners, agencies and contractors involved in delivering financial inclusion and Local Welfare Provision
  • make sure we don’t keep it for longer than is necessary
  • delete or destroy it securely when we no longer have a need to keep it

Your personal data will only be shared with someone we know is acting on your behalf when we have your prior consent to do this.

If you wish to withdraw your consent to share your information, please contact the Benefits Team.

We may be required or permitted, under data protection legislation, to disclose your personal data without your explicit consent, for example if we have a legal obligation to do so, such as for:

  • law enforcement
  • fraud investigations
  • regulation and licensing
  • criminal prosecutions
  • court proceedings

We must protect public funds and may use personal data and data-matching techniques to detect and prevent fraud, collect taxes and ensure public money is targeted and spent in the most appropriate and cost-effective way. To do this, your personal data may be shared with other bodies responsible for auditing or administering public funds, including the Department for Work and Pensions, HM Revenue and Customs, the Police and other local authorities.

We collect and use your information because you are asking us to consider your application for the Household Support Fund. We may not be able to do this, if you do not provide us with this information.

We will only use your information in accordance with data protection legislation, and for the purposes stated in this privacy notice.

  • the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller (UK GDPR Article 6(1)(e))
  • for special category data (for example information about health conditions)
  • the processing is necessary for reasons of substantial public interest, on the basis of Union or UK law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide suitable and specific measures to safeguard the fundamental rights and interests of the data subject (UK GDPR Article 9(2)(i))
  • District Councils may exercise the official authority provided to them by Section 1 of the Localism Act 2011 in meeting statutory functions in relation to the delivery of public health services.

We will not process your personal data for any other purpose than that for which it was collected, without first providing you with information on that other purpose and seeking your consent if applicable; except were we are required to disclose your personal data in accordance with legislation for example in relation to the prevention and detection of crime, counter terrorism, safeguarding, legal proceedings or to protect interests of you or another.

The data we hold in relation to the scheme for six years from completion of the case in accordance with the Limitation Act 1980.

You have the right to access the personal data we hold about you; to request we rectify or erase your personal data; to object to or restrict processing in certain circumstances; and a right of data portability in certain circumstances.

If you want to know more about your rights relating to the personal data we hold about you or you have a complaint regarding the way we have handled your personal information and you are a Runnymede resident please contact the Data Protection Officer at:

Link to the Grant Approval website

Links to partner organisations